We’ve compiled a list of questions we often get from instructors, and it ranges from the basics to more in-depth knowledge. If your question isn’t included below, leave a comment so we can add it. As always, your Training & Support Specialist is here to help too!

How do I add a new section?

1. Under the Tools menu, choose Manage Sections.
2. Select the Add New Section button.
3. Input a Section Name and Meeting Times.
4. Use the drop-down menu on the right to copy a course shell (Assignments & Settings) from another section.

How do I transfer a returning student from one of my old sections into my new section?

1. Under the Tools tab, select Manage Students.
2. Select the check box next to the student name(s).
3. Select Transfer Students.
4. Deselect any assignments for which you do not want the grades to transfer over.
5. Choose the new section and select the Transfer button.

I’ve transferred a student into my new section, but the old work is showing. How do I reset their grades?

1. Under the Assignments tab, select Edit Scores by Student.
2. Select a Student from the drop-down menu.
3. Select the Reset Current Value button.

Can I pull in a refresher question from a previous topic into a Certify assignment?

1. Under the Assignments tab, select Curriculum.
2. Choose the Curriculum you’d like to edit.
3. Select the lesson name to open Lesson Builder.
4. Use the Question Bank drop-down menu to choose a prior lesson from which to pull a refresher question.
5. Select the Add button next to the question and Save your changes.

How do I edit or add my own content to the Learn mode?

1. Under the Assignments tab, select Curriculum.
2. Choose the Curriculum you’d like to edit.
3. Select the lesson name to open up Lesson Builder.
4. Choose Open Learn under the gear icon button in the top right corner.
5. Use the Learn Screen Notes Editor to: add your own content as a note at the bottom of any Learn screen, replace a Learn screen entirely with your own content, or hide a pre-created Hawkes Learn screen.
6. Finish your edits and Save your changes.

How can I identify students who aren’t active or are falling behind?

1. Under the Reports tab, open the Search by Criteria report.
2. Use the Grades filters to identify students in specific grade ranges – overall grades or within a specific assignment category.
3. Use the Activity filters to identify students who haven’t logged in, spent time in specific modes, or attempted assignments.
4. Send a message directly to these students through the courseware for encouragement!

How do I see the most commonly missed questions?

1. Under the Reports tab, open Assignment Reviewer.
2. Select an Assignment to view performance reports.
3. Choose the Analytics option to see an item analysis by question.
4. Sort by Incorrect to identify the most missed questions.
5. Select a question to view an example you can pull up in class!

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If you have more questions, drop them in the comments section below or contact your Training & Support Specialist at 1-800-426-9538 or training@hawkeslearning.com.