Service: The Heart of Hawkes

Training and Support Specialist Tiffany poses for a picture with three instructors from Butler Community College.

You and your students are our top priority. We’re committed to providing you with a positive experience with Hawkes, starting from the moment you begin exploring our materials to the time you’re submitting final grades for the term!

No-Wait Support

We take pride in our family-style service provided by knowledgeable Hawkes employees. Nobody likes waiting on hold or going through automated prompts to speak with someone on the phone, so at Hawkes we take a different approach. Instead, both you and your students receive one number—1-800-426-9538—so you can reach us directly. When you call us between 8 a.m. and 10 p.m. Monday–Friday, you chat with our friendly technical support team within just a few rings. As a student at South Louisiana Community College – Lafayette Campus claimed, “The tech support is amazing. They were able to help me within 5 minutes of me calling.”

Tech support representative Brandon is ready to take your call.

Brandon on the tech support team is ready to take your call.

We respect your time. You shouldn’t have to spend hours trying to figure out how to set up your online grading system without any help, and you shouldn’t have to worry that no one is within reach if technical questions arise in the middle of class. An instructor at Lindsey Wilson College shared with us that “getting a human when you call Hawkes is worth a lot to me.” Giving you peace of mind when it comes to working with technology is worth a lot to us.

Working on the weekend or at midnight during the week? We still have you covered with 24/7 live chat. Students and instructors can instantly start a live chat support session to get the help they need right away.

Training and Support Specialists

We believe in driving student success through service and innovation. When you join the Hawkes family, your school is assigned a dedicated Training and Support Specialist who works with you before, during, and after each term to learn about your course goals and help you use the Hawkes system to achieve them.

Training and Support Specialist Tiffany poses for a picture with three instructors from Butler Community College.

Training & Support Specialist Tiffany and the math instructors at Butler Community College made sure students and faculty soared into a successful spring semester.

Your direct point of contact at Hawkes helps you with setting up your online instructor materials and exploring the student courseware, providing free and unlimited training when you need it. Whether you’re a first-time user or a Hawkes expert looking for some new tips, your Training and Support Specialist is happy to share their knowledge. A Fort Scott Community College instructor affirmed, “Every training we have had over the years has been helpful, and I have learned something new each time.”

Training and Support Specialist Rebecca at her computer.

Training and Support Specialist Rebecca helps provide free online training to help with implementation questions.

We aim to deliver the best experience you’ve had working with a publisher…or anyone! Instructors inform us we succeed in this endeavor, like our friend at Green River Community College who said, “Hawkes customer service…is among the best of all companies I’ve dealt with in all aspects of my life.” We won’t rest on our laurels, though; we’ll keep striving for perfection.

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